Business Process Outsourcing (BPO)

Business Process Outsourcing (BPO)

What is Business Process Outsourcing?

Business process outsourcing (BPO) is an approach or a process used to increase the efficiency of our business services. BPO is the contracting of a particular business to third party service providers. It means we can redistribute our tasks to skilful companies where they can fulfill them adequately.

Types of BPO:

  • Back Office Outsourcing
  • Front Office Outsourcing

Back Office Outsourcing:

For more people to reach your website you need to have attractive and grasping content which will grow your business and make your services run smoothly. Similarly, organizations also need support for their processes to run effectively. In BOO, it involves internal functions of the company like,

  1. Finance and accounting
  2. IT department
  3. Human Resource

Back office provides support and administrative services so that the business works as planned.

Front Office Outsourcing:

Unlike BOO, front office outsourcing takes care of the revenue generated. It makes sure that the company is financially equipped. It includes,

  1. Sales
  2. Call Center Services
  3. Technical Support

Benefits and drawbacks of BPO:

BPO can be very beneficial. It has been tested by major companies like Apple, which is good at the technical stuff and Mobile development. It uses production companies for the sale of its devices. By doing this it has not only grown to potentially the biggest name in IT industry but has also created room for access to other resources.

BPO saves you time and provides beneficial growth but it also has minor drawbacks. Like, it can be very costly in terms where you have to provide all the requirements and prerequisites and may even train set of individuals. It takes whole lot of time and can be expensive.

Leading company of the world:


Capgemini is a most widely renowned company among the BPO companies around the world. It is a French IT company that provides professional services for more than 40 companies around the world. It uses collaboration as the central key to grow its business.

Where does Pakistan stand?

According to 2017 statistics, Pakistan is among the biggest outsourcing companies in the world. Pakistan being the best technology outsourcing country has been delivering preeminent business values from time. It has large number of individuals working and providing services majorly through freelancing. Currently, Pakistan has come third in the world to be providing outsourcing services which is a great achievement in this sector.

What are we at GRAVIXAR are bringing new to it?

We at GRAVIXAR cultivate good communication among peers. Our utmost responsibility is to provide customer satisfaction and cater to his/her needs. We tend to accommodate every requirement before jumping in so that customer leaves happy at the end of the day.

Our Vision:

At Gravixar, we envision, create and embody the future for our clients and truly bring your ‘Dreams At Play’.

Since our birth, we have been providing unparalleled service to an exceptionally diverse, domestic and international clientele. Our collective vision as team is to strive for customer satisfaction while providing unprecedented service so that the future is in ‘your’ grasp.

We provide services in BPO, web development, content designing, social media marketing and media creation.

We believe that efficient and smooth workflow can only be achieved through open communication channels and complete transfer of information. Therefore, at GRAVIXAR we have eliminated all workplace bureaucracies while fortifying our team with necessary tools and applications to take work on the go.

Our Work ethics:


Being accountable with our actions and words.


Making sure that everything is communicated well.

Good Service:

Giving customer satisfaction out utmost priority.

All of these practices are well maintained here at GRAVIXAR. We make sure that every requirement is met and every individual is satisfied.

 Our Partners:

  • NDIS
  • Family First Financial Planning (FFFP)










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