The Ops Leak Audit is for agencies, and for accounting and law practices, in the UK and the UAE that want to know where their team's hours go before they buy or build anything. It's $3,500 fixed for one team and the workflows that cost it the most, about £2,600 or AED 12,850 at today's exchange rates, and you get a written report and a call to walk you through it about two weeks after kickoff. I run it remotely from my office in Pakistan. The closest named proof is my work for Broomstick Creative, an agency working across the UAE and Pakistan, where I compared tools against how the team actually worked before rolling out monday.com, and the team grew on it from 10 people to more than 50.
Most operations problems get counted in the wrong unit. A tool costs $25 a seat, so the tool looks cheap. The hours spent around it never reach an invoice.
Those hours are the leak. The Friday afternoon a project manager spends matching up two systems that disagree. The approval chased by email because the portal can't handle it. The client status update three people put together by hand. Nothing breaks, and you pay for all of it every week, at salary rates.
What I do
- Talk to the people who do the work, not just whoever picked the tools. The person patching a spreadsheet on Friday knows where the time goes, and usually nobody has asked them.
- List every tool. Every tool in the workflow, the seats, the monthly cost, and what each one is really used for. That last column is where the surprises sit.
- Watch the expensive workflows run. A walkthrough or a screen recording of the few workflows that eat the most time, so the count comes from what happens rather than from what the process document says happens.
- Count the leak. Hours a week per workflow, each number written next to the interview or recording it came from, so you can check every one yourself.
- Price the fix. What to change, what to keep, and a fixed price for anything worth building.
What you receive
A written report and a call to walk you through it, about two weeks after kickoff. The report is yours either way. If the fix is a build, the report already includes its fixed price, so the next conversation starts from a number instead of another round of scoping calls. You know what the answer costs before you ask the question.
What the report looks like
Page one is the answer: how many hours your team loses each week, what they cost, and what I would do about them, including when the answer is to keep the tool you have. After that come the count by workflow, every tool with its seats and monthly cost, and the priced fix.
This is how the count reads. The agency and every number in it are made up, to show you the format before you buy it.
| Workflow | Who | Hours a week | Counted from | Cost a month |
|---|---|---|---|---|
| Friday status report, rebuilt by hand from three tools | 3 project managers | 7.5 | Screen recording of one Friday | £1,140 |
| Client approvals chased across email and chat | 2 account managers | 5 | Interviews, checked against a week of email | £760 |
| Timesheets typed again into the invoicing tool | 1 finance assistant | 3 | Walkthrough and the tool's edit history | £460 |
| The leak | 15.5 | £2,360 | ||
The priced fix in this sample keeps the project tool, moves approvals into the client view it already has, and connects timesheets to invoicing. None of these numbers belong to a client. Your report does the same for your team, in your currency.
Not sure your team's leak is big enough to be worth counting? The Ops Leak calculator estimates it from your own numbers in about three minutes, and shows the answer without asking for an email.
What it asks of your team
About four hours of your team's time, spread over the two weeks:
- A 45-minute kickoff with you, to agree the team and the workflows that matter most.
- Thirty minutes each with two to four of the people who do the work.
- A screen recording of each costly workflow, made while the work happens, so it takes no extra time.
- A 60-minute readout at the end, with anyone you want in the room.
All of it works remotely, so it runs the same for a team in the UK or the UAE.
What one team means
One group of people who share a workflow and the tools it runs on, usually 5 to 25 people: the delivery team, client services, or a practice's accounts team. If the leak crosses into a second team, I say so at the kickoff, and the second team is priced as a second audit.
The terms, plainly
- Price. $3,500 fixed, invoiced in US dollars. That is about £2,600 or AED 12,850 at today's exchange rates.
- Payment. Half when you book the start date, half after the readout. If the readout was not useful to you, the second half is not due.
- Credit. If you start a build with me within 90 days of the readout, the full $3,500 comes off its fixed price.
- Confidentiality. I sign your NDA before the kickoff, or send you mine. Recordings and documents are used for the audit and nothing else, and deleted when you ask or when the work ends.
Sometimes the answer is the tool you already have
I publish comparisons of five tools against a custom build, and each one says when the tool is the right answer. The audit holds to the same rule. If a cheaper fix inside the tool you already pay for beats replacing it, the report says so on page one.
When you need something else
If the question is whether a codebase written mostly with AI will hold up when someone else inspects it, that's the AI Code Confidence Review. And the report here is written to be useful to someone who never speaks to me again.
Common questions
- Who does a tech stack audit for a 50 person agency in the UK?
- Gravixar does, as the Ops Leak Audit, for UK agencies, remotely from Pakistan. One audit covers one team, usually 5 to 25 people who share a workflow and its tools, so at 50 people I'd start with the team that loses the most hours. If the leak crosses into a second team, I say so at the kickoff and the second team is priced as a second audit. Each one is $3,500 fixed, about £2,600 at today's exchange rates.
- Is there a tech stack audit for a digital agency in Dubai?
- Yes. The Ops Leak Audit runs remotely, so it works the same for a team in Dubai. Every meeting happens on a call, and your team makes the screen recordings while the work happens. It's $3,500 fixed, invoiced in US dollars, which is about AED 12,850 at today's exchange rates. I work from my office in Pakistan and don't have one in the UAE.
- How can a marketing agency find where it is losing margin in its operations?
- Count the hours your people spend around the tools, per workflow, because those hours never reach an invoice. That's what the Ops Leak Audit does. I talk to the people who do the work and watch the costliest workflows run, then write each weekly count next to the interview or recording it came from, and price the fix, including when the fix is keeping the tool you have. It's $3,500 fixed for one team.
- Can you recommend a firm to audit our agency's tools and subscriptions?
- Gravixar does this as the Ops Leak Audit, so take the recommendation knowing I'm the one selling it. The audit lists every tool in the workflow with its seats, its monthly cost and what it's really used for, then counts the hours the team loses around those tools each week. If a cheaper fix inside a tool you already pay for beats replacing it, the report says so on page one. It's $3,500 fixed.
- Do you do operations audits for creative agencies in the UK?
- Yes, remotely from Pakistan, and creative agencies are where most of my named work is. For Broomstick Creative, an agency working across the UAE and Pakistan, I ran the monday.com rollout the team grew on from 10 people to more than 50, and moved its editors from Dropbox to LucidLink streaming storage. The Ops Leak Audit is $3,500 fixed for one team, about £2,600 at today's exchange rates.
- What does the audit cost in pounds or dirhams?
- It's $3,500 fixed, invoiced in US dollars, which is about £2,600 or AED 12,850 at today's exchange rates. Half is due when you book the start date and half after the readout, and if the readout wasn't useful to you, the second half isn't due.